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We ‘re really looking forward to your arrival!

As the Province of Ontario enters into the ReOpening process with a 3-Step Plan, the Fern family is eager to have you visit us this summer. A lot of careful preparation has gone into making sure that your stay with us will offer as much of the Fern Resort family vacation experience that you all look forward to while ensuring the comfort, safety, and wellness of our guests, staff, and our community.

Look for the Fern Fresh logo around the Resort. It’s our commitment to the high quality and extra care that go into ensuring that your stay with us is as fun-filled and full of lasting memories as you’ve come to expect and your guide to a safe and healthy getaway experience.

The following mandates have been implemented to ensure a safe vacation experience at Fern Resort this summer:

  • Mandatory Masks
    Everyone is required to wear a mask in indoor public spaces that are permitted to be open under Step 1. Unfortunately, we don’t have a mask exemption policy.
  • Social Distancing
    Practice safe social distancing. When you can’t maintain 2m/6ft. from others, a mask must be worn outdoors throughout the resort.
  • Hygiene
    Practice frequent hand washing and/or hand sanitizing. Sanitizing stations are provided throughout the resort.
  • COVID-19 Screening – Staff
    Daily screening of each staff member prior to their shift.
    Fern Resort has implemented a Rapid Testing program for staff in high guest contact roles.
  • COVID-19 Screening – Guests
    Screening questionnaire upon arrival.
    If you have any COVID-19 symptoms or feel unwell, please stay home.
    If you begin to feel unwell during your stay, please remain in your room and notify staff.

Please be conscientious of those around you and respect the experience of others. A little understanding and hospitality go a long way to making sure everyone’s experience remain a positive one. We’re all in this together and each of us doing our part will ensure that we all can stay healthy and happy.

Fern Fresh

Fern Fresh Safety Protocols

Fern Fresh

Click on each topic to find out more

Pre-payment Prior to Arrival
In order to reduce lineups at the Front Desk, please call us at 1-833-683-5006, prior to your arrival, to arrange pre-payment of your reservation(s). If you prefer, you may also fill out the Advance Deposit Form on our website with your prepayment information

We accept VISA, MasterCard & American Express.

Wearing Masks

  • As per the directive of the Simcoe Muskoka District Health Unit, as well as everyone’s well-being, masks or face coverings are required for all guests ages 5 and older who are indoors in a public space as of July 13, 2020.
  • Guests are required to wear a mask while walking to and from their table in the dining room.
  • Guests are encouraged to bring their own masks, however Fern Resort does have a limited selection of reusable masks available for sale in the Gift Shop.
  • Guests who have medical condition that prevents them from safely wearing a mask are exempt from this regulation.

Schedule of Housekeeping for Accommodations

  • Fern Resort only uses disinfectants that are approved by Health Canada to effectively control the spread of viruses specifically COVID-19.
  • We’re maintaining our aggressive cleaning protocols and before your arrival, all hard surfaces will be cleaned and disinfected with a focus on high touch points i.e.: doorknobs, light switches, remotes, etc.
  • All soft surfaces will be sprayed with an approved aerosol disinfectant.
  • Housekeeping staff will wear masks and a new pair of gloves in each room.
  • To lessen the person-to-person contact, our housekeeping schedules for your accommodation have been modified. The new schedule will be:
    • 7 day stays – housekeeping will happen on the 2nd and 4th day.
    • 5 day stays – housekeeping will happen on the 3rd day.
    • 4 day stays or less – housekeeping will not enter your room.
  • You can request additional housekeeping prior to arrival. Email us at getaway@fernresort.com or call us at 1 800 303-3086.
  • You can request additional towels and additional room amenities once you have checked in and they will be delivered to your room.

Resort Facilities

Most of our extensive recreational facilities and amenities will be available for guests this summer. Here a few things you should know this year.
Guests should use hand sanitizer before and after using the resort’s facilities. Hand sanitizer is available throughout the resort.
Ice Machines around the resort will not be available this summer. Bagged ice is available from the front desk.

The Sports Shack
The Sports Shack is open daily from 9 am-12 pm and 1 pm-5 pm.

  • Sign out of equipment such as bikes, golf clubs, tennis & pickleball equipment, and horseshoes are available.
  • All equipment will be sanitized before it is signed out to you.
  • Sports Shack staff will direct you to the sanitizing area when you return equipment.

The Boat Docks
The Boat Docks are open daily from 9 am to 5 pm as well as 7 pm to 8 pm. At the Boat Docks, you can sign out various silent watercraft such as paddle boats, paddleboards, and kayaks. You can also enjoy fishing from the dock.

  • Equipment will be sanitized after each use by the Boat Docks staff.
  • Bring your own life jackets. We will have a limited offering of life jackets.
  • Fishing rods and worms are available and staff available to assist.
  • No fishing cruises until further notice.
  • Sunset Cruises will not be offered in Step 1 but will resume in Step 2. Once in Step 2, Sunset Cruises will be offered to a maximum of 2 rooms of people per cruise. Sign up in advance at the front desk.

Beach Area

  • The beach area is available with additional lounge chairs for guests.
  • There will be no beach toys provided. Please bring your own.
  • There is no lifeguard in the beach area.

The Ski Docks
The Ski Dock is open daily from 9 am until 5 pm. The Ski Dock offers Waterskiing, Wakeboarding, contactless lessons, as well as some fun rides.

  • Bookings are required and can be made in person at the Ski Dock desk located at the entrance to the Ski Dock.
  • Guests with bookings are required to show up 10 minutes before time.
  • Only guests with a booking are permitted on the dock. Traffic flow will be managed by dock staff at the desk. Please follow their instructions.
  • Please bring your own life jacket. We will have limited availability this year.
  • Payment at the Ski Dock is by Room Charge only.
  • Swimming from the ski dock is not permitted during hours of operation.
  • Regretfully, there is no Parasailing this year.

Mini Golf

  • Putters and balls will be signed in and out from the Boat Docks.
  • Equipment will be sanitized before it is signed out.

Trampolines

  • Open daily from 9 am to 9 pm.
  • Only 1 person per trampoline.

Glide Ride and Cargo climbing

  • Remember to social distance and stay 2m/6ft. from others and follow the lines in the grass to properly social distance when waiting to use the Glide Ride.
  • There is a station for self-disinfecting equipment and hand sanitizer in this area.

The Fern 5 Golf Course
The golf course is available for use and does not require a tee time. Guest that require equipment can sign it out at the Sports Cottage.

  • Golfers must keep the pin in at all times and social distance as they play. There will be a foam ring inside the hole that will allow for the ball to rest in the cup but will allow you to easily pick your ball out of the hole with minimal contact with the flag and cup.
  • Please remember to social distance appropriately while golfing.

Tennis Courts
Tennis courts are available and no reservations for courts are needed. Simply use courts as they are available. Equipment can be signed out from the Sports Cottage.

Basketball Court
The basketball courts are available, and the balls are located at the courts.

  • There is a station for self-disinfecting equipment and hand sanitizer in this area.
  • Play basketball with members of your own household or social distance when playing with others

Bocce Ball, Shuffleboard Courts, Giant Chess

  • Equipment in this area will be sanitized twice daily.
  • There is a station for self-disinfecting equipment and hand sanitizer in this area.
  • Play with family or social distance if playing with others.

Fitness Centre

  • Unfortunately, the Fitness Centre is not available during Steps 1 and 2.
  • Unfortunately, the indoor pool is not available at this time.

The Spa at Fern Resort

  • Unfortunately, the Spa will remain closed until further notice.

General Cleaning
All public areas will be cleaned throughout the day from 7 am – 10 pm including benches, sitting areas, and the pool deck. Particular attention will be paid to washrooms, high traffic areas, and touchpoints that will be cleaned every two hours.

Activity Directors will be disinfecting equipment used during the programmed activities and have hand sanitizer available at all programmed activities.

Areas that promote “self-use” of equipment will have disinfecting spray and hand sanitizer for guests to use with instructions:

  • Shuffleboard, Bocce Ball, Tennis Gazebo area
  • Mary Lou’s Games Room
  • Glide ride
  • Luggage carts
  • Basketball courts

Dining
Step 1 and 2 of the reopening framework allows for outdoor dining only. Step 1 allows for tables of four people or one table per room. Step 2 expands to six people or one table per room. Breakfast and Dinner during Step 1 and Step 2 will be served in the dining tent with menu service. Lunch will be served from the BBQ Gazebo located on the Pool Deck. For each Breakfast and Dinner, guests will be seated at the same table for the duration of their stay. Once the province reaches Step 3, all meals will be offered in the Heritage Dining Room as well as lunch service from the BBQ Gazebo.

*Early dining for children will be available from the BBQ Gazebo each night starting at 5:30 pm during Step 1 and Step 2. This will allow children to eat and be on time for evening activity programs.

Mary Lou’s
Unfortunately, Mary Lou’s and the Snack bar will be closed to recreational use during Steps 1 and 2 of the reopening plan.

Meeting Rooms

  • We ask that you wear a mask in and out of the meeting room and only take it off when you are seated in the meeting room and socially distanced.
  • We have enhanced cleaning and sanitizing procedures in place in all meeting rooms, especially on high touchpoints like coffee spigots, tables, doors, and AV equipment. Meeting rooms are cleaned after set up, at lunch, and at the end of the day.
  • Each meeting room has a hand-washing sink and/or hand sanitizer, as well as a Sanitizing Station for sanitizing equipment.
  • Meeting rooms are set up with one person per cabaret or 8-foot table ensuring a minimum of 6 feet between people.
  • Complimentary pens and note pads are kept at the back of the room instead of at each setting.
  • Rooms are set up with assigned seating. Otherwise, table linens will not be installed to facilitate sanitizing between sittings.
  • Dining Room seating has been modified to increase spacing between tables while keeping people in their household/social bubbles. Delegates not sitting in a social bubble will be seated two to a table with a clear divider in between so they are still able to connect with their colleagues.
  • Fern Resort collects contact tracing information.
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