Fern Resort COVID-19 Response
Thank you for your interest and concern for Fern Resort during this time. Like many of you, we are spending much more time at home and embracing the benefits of self-isolation and social distancing. For those of you either working on the front lines of the healthcare system or keeping essential services running, we thank you for your dedication and for keeping all of us safe. As for the people who are the key to a stay at Fern: our Fern staff have been doing their part to stay at home and are managing the current situation with tenacity and social responsibility. They have my prayers and respect.
As we navigate through these times, we are committed to working with our guests. We are taking direction from government and local health officials in making appropriate decisions and following mandated guidelines. Our optimistic hope is to be open for business the last weekend in June.
If you have a booking or would like to make a reservation and are concerned that we will be unable to accommodate travel during that time frame, we are committed to working with you. Based on timing and circumstances, we are offering a number of options. We are extending free “change of dates”, advance deposit refunds, as well as other alternatives to help accommodate our guests’ wishes.
Looking ahead to our summer 2020 season, at this point it is too early to speculate. For those with bookings and all things being equal, your best option is a “wait and see approach.” Our policy allows for the cancellation of reservations up to 14 days prior to your arrival date with a refund less a $50.00 per person fee. There is no benefit for you to alter your booking until your arrival date approaches the 14 day threshold. If you have any questions or concerns please feel free to call General Manager Scott Collens.
Connect with us
In the meantime, we want to ensure that you can stay in touch with your Fern family and friends. Connect with us @fernresort on Facebook and Instagram; be in the cast of Showtime by submitting a video of “your” lip sync number and follow along with some Fern history. All this as well as other “At Home” Fern fun is available by following and engaging with those you enjoy at Fern through our Facebook and Instagram pages.
In the 125 years of Fern’s history we have seen many world events challenge our society. We have also seen the sun set on these challenges. We hold you, our Fern family, in our hearts and look forward to welcoming you back soon to our spot on Lake Couchiching.