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FERN’S Accessible Customer Service Policy

Fern Resort is committed to excellence in serving all customers including people with disabilities.

Accessible Customer Service Policy

Multi-Year Accessibility Plan

This 2021 – 2025 plan outlines the policies and actions that Fern Resort will put in place to improve opportunities for people with disabilities.

Multi-year Accessibility Plan

Accessibility Feedback and Alternate Communication Formats

Feedback processes is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.

Please contact the General Manager using the contact information below.

Scott Collens – General Manager

705–325-2256 or 1 800 567 – 3376

4432 Fern Resort Rd. Ramara, ON L3V 0Z1

Alternative Format of Emergency Fire Evacuation Procedures

  • Detailed emergency fire evacuation procedures currently reside on the back of each accommodation’s entrance door.
  • For alternative formats please use contact information above.

Accessibility Compliance Reports

2023 Accessibility Report

Notice of Disruptions in Service

None at this time.

**Alternative formats can be provided for all information provided upon request. Please see contact information above.

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