FREQUENTLY ASKED Questions
If you have questions, then we’ll have the answers.
Front Desk, Main Inn at 4 pm. During the busy seasons, your room may not be ready until shortly after 4:30 pm. Note: dinner is served from 6 to 7 pm in the summer.
See your package information. Checkout is usually 11 am. If so, kindly note that lunch is not served.
Sorry, no personal cheques on final payment, but we do accept them for advance deposits. We accept traveller’s cheques, money orders, certified personal cheques, cash, Interac and credit cards (Visa and MasterCard).
All accounts are subject to 13% HST Harmonized Sales Tax.
Leisure bookings do not have a service charge applied. Resort Fees are included in the per person rate.
There is an Event Services Fee applied to Corporate and Group bookings.
We pay prevailing exchange rate.
Open 24 hours daily.
Yes. We offer resort-wide High Speed WiFi.
No. Regretfully but firmly.
Yes, from 7 am to 10 pm coin washers and dryers are available for your convenience.
Yes! Located in the Main Inn. From clothing, books, toiletries and snacks to games and souvenirs, we have everything you may need on your vacation.
Casual resort wear is in order. Appropriate attire is requested for all sports activities. No bare feet or bathing suits in the Dining Rooms and cover-ups are requested. Jackets are not necessary.
Yes. There are approximately 20 churches of many denominations in Orillia.
FUN ON THE WATER
With close to two kilometres of waterfront there is so much fun to be had on, in and around Lake Couchiching. And as if that is not enough, we have two outdoor pools, one indoor pool, hot tubs saunas and steam room. See how you can enjoy the water at Fern.
KEEPING EVERYONE BUSY
Join our sports staff daily in one of 8 age appropriate scheduled activities programs Our sports directors are experts in having fun leading you through a range of activities, fun tournaments and crafts. And we don’t stop there. Each evening head to Bergwen’s theatre were a range of professional entertainers will have the entire family laughing, shocked and amazed. See our entire weekly line-up.
YOUR FUN, YOUR WAY
What is it you find rewarding when you get away? Is it pushing yourself in an activity, getting in touch with nature, sharing a laugh with a friend or simply taking time for yourself? We have the facilities and atmosphere to make your time with us fulfilling, no matter how you define it.